Yes, you can return your product within 14 days of confirming your order, provided it is intact and in its original packaging. The return costs are your responsibility.

If you have any doubts about the compatibility of our products with your needs, do not hesitate to contact us before placing your order. We prefer to provide you with specific advice rather than processing a return request afterwards.

For more information on our returns and refund policy, please visit our dedicated page here: Link .

Yes, our Hyginature hand shower is guaranteed for 6 months against any malfunctions or breakages resulting from a production defect of the equipment.

If your product is defective, please contact us at the following address: contact@hyginature.com . We will organize its replacement. Please note that hardware is replaced free of charge, but delivery charges may apply.

We do not accept PayPal as a primary payment method on our site due to the high transaction fees associated with this service. Our priority is to offer you the most competitive price possible, which would be compromised by PayPal fees.

We work with Stripe to offer you secure credit card payments. Stripe is a payment platform known for its security and reliability. Your transactions are encrypted and protected, ensuring the security of your banking information. You can easily pay for your purchases with major credit cards, while benefiting from a secure transaction and without additional fees.

We offer the following payment methods:

• Bank cards: Visa, Mastercard, American Express, Apple Pay

If you wish to pay by bank transfer, you can send us an email. We will send you an invoice with our bank details.
We do not accept payments upon receipt of the order, or checks.

Of course ! Send us an email to contact@hyginature.com to receive your invoice. Please note that due to our legal status we do not collect VAT.

During checkout, you can also specify a billing address that is different from the shipping address.